Who we are
Relocation Veteran, operated by [legal business name], is responsible for processing personal data collected through this website and its services.
Contact:
Email: alfonzoir@gmail.com
Business address: Vienna, Austria
Telephone: +1 650 278-0681
Important Note
We provide relocation and integration assistance to help individuals and families successfully transition to life in Austria. Our services include guidance, planning, coordination, cultural orientation, and referrals to trusted resources.
We are not a law firm and do not provide legal, immigration, financial, or tax advice, nor do we represent clients in legal proceedings.
If legal advice or representation is needed, we will refer clients to qualified licensed attorneys or other appropriate professionals. Any legal services are provided independently by those professionals.
While we strive to provide accurate and up-to-date information, we cannot guarantee the outcome of any immigration, residency, visa, or government application or process.
Payment, Cancellation and Liability Policy
Payment
All prices are displayed in USD and include applicable taxes unless stated otherwise. Payment is due at the time of booking unless another arrangement has been agreed in writing. A consultation or service is confirmed only after payment has been received.
Rescheduling and cancellations
Clients may reschedule a consultation by contacting us at least 24 hours before the scheduled appointment.
Cancellations made at least 48 hours before the appointment will receive a full refund. Cancellations made less than 48 hours before the appointment may be non-refundable or subject to a 50% percentage cancellation fee. Missed appointments are non-refundable.
Where mandatory consumer-withdrawal rights apply, they remain unaffected. Consumers who purchase services online generally have a 14-day withdrawal period, although exceptions can apply when performance begins early at the consumer’s request.
Client responsibility
Clients are responsible for providing accurate and complete information and for reviewing all applications, contracts, deadlines and official requirements relevant to their relocation.
Liability
We will provide our services with reasonable care and professionalism. However, we cannot guarantee visa approvals, employment, accommodation, administrative outcomes or decisions made by government authorities or third-party providers.
To the extent permitted by law, we are not liable for indirect or consequential losses, delays outside our reasonable control, or losses resulting from inaccurate information supplied by the client. Nothing in this policy excludes liability that cannot legally be limited or excluded.
Privacy and GDPR Policy
Data we collect
We may collect:
- Name and contact information
- Information submitted through enquiry or booking forms
- Relocation-related information voluntarily provided by clients
- Appointment, communication and payment records
- Basic technical information, such as IP address and cookie data
How we use the data
We process personal data to:
- Respond to enquiries
- Arrange and deliver consultations
- Provide relocation-support services
- Process payments and maintain business records
- Comply with legal obligations
- Send marketing communications where consent has been given
The applicable legal basis may include performance of a contract, steps requested before entering a contract, legal obligations, legitimate interests and consent. A GDPR notice should explain the purposes, legal basis, retention periods, recipients and any transfers outside the EU.
Sharing information
We may share personal data with trusted service providers such as payment processors, website hosts, booking platforms and professional advisers where necessary. We do not sell personal data.
Where information is transferred outside the European Economic Area, appropriate legal safeguards will be used.
Retention
Personal data is kept only for as long as necessary to provide the service, fulfil legal and accounting obligations, resolve disputes and enforce agreements.
Your rights
Depending on the circumstances, you may have the right to request access, correction, deletion, restriction or portability of your personal data, object to certain processing, and withdraw consent at any time.
Requests may be sent to alfonzoir@gmail.com. You may also lodge a complaint with the Austrian Data Protection Authority. The GDPR applies directly in Austria and is supplemented by the Austrian Data Protection Act.
Cookies
The website may use essential cookies required for its operation. Analytics, advertising or other non-essential cookies will be used only where legally permitted and, where required, after consent has been obtained. Consent must be capable of being withdrawn as easily as it was given.
Updates
We may update this policy when our services, website or legal obligations change
